Hello, I'm Leslie.
I'm a PhD student in Business Administration at the University of Denver Daniels College of Business. My research field is service marketing. I study service experiences in travel, hospitality, and culture, including how consumers use generative AI and physical AI. I extend into consumer culture theory to examine how consumers construct identity through consumption. I work in the interpretivist paradigm with qualitative methods. I am preparing for a second career as a tenure-track faculty member at a research-oriented business school.Â
I cofounded Practice Hospitality, a hotel management company. I design, source, and implement technology solutions at every stage of hotel development, from design and construction to operations. I specialize in the technology guests experience during a hotel stay and the technology employees use to deliver service.
I'm a recreational distance runner. My target race schedule includes the 2027 Shanghai Marathon, 2028 LA Marathon, and 2029 Boston Marathon.
I'm based in San Francisco and like to visit Hong Kong, Kyoto, and Sydney. People and places are important to me. I try to capture memories through words and photos along the way.